Returns & Exchanges
Turramurra Music is committed to providing the best gear and service to our customers, allowing for returns on most items within 14 days of purchase if they are in original, unopened condition. We aim to ensure you are completely satisfied with your musical equipment and offer support for any technical or warranty-related concerns.
Contact Our Support Team
Reach out to our sales department via email or phone to obtain a Return Authorization number before sending any equipment back to our store.
Securely Pack Your Gear
Place the item in its original manufacturer packaging with all included accessories and manuals, then pack it inside a sturdy shipping carton to prevent damage.
Ship to Turramurra
Affix the return label and ship the package to our Sydney storefront; we recommend using a tracked service with insurance for high-value musical instruments.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or exchange within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing